FAQ

Dextra Outsourcing Solutions is a US-based Business Process Outsourcing (BPO) company providing virtual staffing solutions for businesses across various industries. We help businesses grow by managing essential tasks remotely, allowing our clients to focus on their core operations and goals.

Dextra offers virtual staffing services tailored to a variety of industries, including Trade & E-Commerce, Legal Services, Healthcare, Accounting & Finance, and Administrative Support. We place skilled virtual employees in roles like Customer Service, Bookkeeping, Paralegal Assistance, Patient Coordination, and more to help streamline operations and improve productivity for our clients.

Our main office is located at 25350 Magic Mountain Parkway, Suite 300, Santa Clarita, CA 91355. While our headquarters are in the US, our virtual assistants are primarily based in the Philippines, a global hub for BPO.

You can connect with us by calling 310-709-7634 or emailing info@dextraossolutions.com. We’re happy to answer any questions and discuss how we can support your business.

Dextra provides staffing for various roles that can be done remotely, including Customer Service, Technical Support, Bookkeeping, Registered Nursing, Paralegal work, Graphic Design, Digital Marketing, and more.

We specialize in supporting industries such as Trade & E-Commerce, Healthcare, Legal, Accounting & Finance, and Administrative Support. Our virtual assistants are skilled and experienced in tasks specific to these fields.

While our virtual assistants are already highly trained, you may choose to provide specific training to align with your business processes. We ensure a strong foundation, but client-specific onboarding can enhance performance and understanding.

Once you select your virtual assistant from our pool of candidates, we can onboard and endorse them as soon as the paperwork is completed and signed.

Once you provide a job description, we’ll present a pool of qualified candidates within 7 days. You’ll have the opportunity to interview and select the VA that best fits your needs.

All Virtual Assistants submit daily reports and track their hours through our time and attendance system, which provides detailed monthly summaries for clients.

If issues arise, let us know right away. We prioritize client satisfaction and will work with you to address any concerns. If necessary, we can replace your Virtual Assistant within a week.

Virtual Assistants are equipped with a company email, Google Chat, and a US-based VoIP phone number, allowing for efficient and accessible communication.

By outsourcing with Dextra, businesses can save on traditional in-house costs, such as office space, equipment, and full-time salaries. Our clients often see significant cost savings without sacrificing quality. To get a detailed quote, contact us at 310-709-7634 or email info@dextraossolutions.com.

Dextra takes data security seriously by enforcing strict confidentiality agreements and using advanced, secure technology platforms. Our Virtual Assistants are thoroughly trained to follow industry-standard data protection practices, safeguarding your sensitive information. To enhance security further, our VAs are equipped with VPN access, which not only masks their IP addresses but also encrypts internet traffic, prevents unauthorized access, and ensures secure connections to restricted or sensitive websites. This added layer of protection ensures that all your data remains secure and private at all times.

Yes, our services are designed to be flexible and scalable. If you need to increase your virtual team size, we can work with you to add additional VAs as your business needs evolve. To get a detailed quote, contact us at 310-709-7634 or email info@dextraossolutions.com.

Dextra offers flexible payment options to accommodate different client preferences. Our team will discuss payment terms during the onboarding process. To get a detailed quote, contact us at 310-709-7634 or email info@dextraossolutions.com.

We understand that business needs may change. If you need to adjust or pause your contract, please contact us, and we’ll work with you to make the necessary arrangement.

Yes, Dextra can accommodate seasonal demands by scaling your virtual team up or down as needed. Let us know your specific requirements, and we’ll work to meet them

For a personalized quote, please reach out to us via phone or email. We’ll discuss your specific needs and provide a cost estimate tailored to your business. To get a detailed quote, contact us at 310-709-7634 or email info@dextraossolutions.com.

Our service rates are highly competitive and depend on the role and expertise required. We offer customized pricing based on your business needs, the type of tasks, and the working hours (full-time or part-time). To get a detailed quote, contact us at 310-709-7634 or email info@dextraossolutions.com.

Yes, our Virtual Assistants are available for both full-time (40 hours per week) and part-time (minimum 20 hours per week) roles. We tailor schedules to meet your business requirements and ensure flexibility to fit your operational needs.