Guia Thaisa Hernandez is a visionary leader in the healthcare outsourcing industry, originally hailing from the Philippines and now thriving in the United States. As a nurse consultant with extensive experience in healthcare management, Guia has cultivated a profound expertise in the post-acute sector, encompassing home health agencies, hospices, skilled nursing facilities (SNFs), and medical practices.

Renowned as a healthcare consultant, Thaisa is celebrated for her ability to drive operational excellence and transformative efficiency within organizations. Her strategic insights and innovative approaches empower healthcare providers to elevate the quality of patient care while optimizing their operational frameworks. Thaisa’s dedication to excellence is not just professional; it is a personal mission to enhance the healthcare landscape.

As one of the founders and COO of Dextra Outsourcing Solutions, Thaisa passionately champions Filipino talent as a premier global staffing solution. A living example of Filipino excellence on the global stage, she embodies the unmatched skills, compassion, and dedication that Filipino professionals bring to the healthcare industry. Thaisa is committed to connecting these talented individuals with opportunities that showcase their extraordinary capabilities and contributions.

Her unwavering commitment to efficiency, excellence, and cultural representation makes her a transformative partner for any healthcare organization seeking to thrive in an increasingly competitive environment.

When she is not busy redefining the future of healthcare outsourcing, she enjoys traveling and cherishing quality time with her family.

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Henry Hernandez is the visionary founder and CEO of Dextra Outsourcing Solutions, a company dedicated to empowering small and medium-sized businesses to scale efficiently and cost-effectively. With over a decade of experience in the hospitality industry, Henry has honed a deep understanding of the critical importance of exceptional customer service and operational excellence.

Recognizing the challenges that businesses face in managing labor costs and people management, Henry, alongside his wife, established Dextra to provide tailored outsourcing solutions that enable companies to thrive without the burden of excessive overhead. His passion for helping others and commitment to delivering value have positioned Dextra as a trusted partner for businesses looking to enhance their operations and achieve sustainable growth.

Henry's journey from the hospitality sector to entrepreneurship reflects his belief that great service is the cornerstone of any successful business. Under his leadership, Dextra Outsourcing Solutions continues to innovate and adapt, ensuring that clients receive the support they need to navigate the complexities of today’s business landscape.

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Rowena Blanca M. Lucas is a seasoned professional with over 13 years of experience in customer service, administration, and business operations within the BPO industry, complemented by five years as a proficient Virtual Assistant. She is highly regarded for her strong communication skills, keen attention to detail, and consistent track record in client success management, operations oversight, customer relations, and team leadership.

In her recent roles, Rowena has served as a Team Manager, demonstrating excellence in account and people management while driving operational efficiency. She has led high-performing teams, leveraged data-driven strategies, and implemented impactful process improvements across diverse sectors including BPO, insurance, and remote support services.

Currently serving as a Business Operations and Client Success Manager, Rowena blends strategic insight with practical expertise. She is dedicated to delivering exceptional outcomes, fostering a collaborative work culture, and driving sustainable growth for Dextra’s clients and stakeholders.

Katie Bayani is the Marketing Manager at Dextra, where she leads and oversees all marketing activities with a focus on driving growth, increasing brand awareness, and enhancing client acquisition. With over three years of experience in marketing and an additional year in the Virtual Assistant (VA) industry, Katie brings a dynamic and strategic approach to the role, combining creative vision with data-driven execution.

At Dextra, she is at the forefront of developing impactful campaigns, managing brand messaging, and ensuring that all marketing efforts align with the company’s goals and values. Her expertise spans digital marketing, content strategy, branding, and analytics, all of which she leverages to elevate Dextra’s presence in the outsourcing industry.

Beyond her professional role, Katie is a storyteller at heart. She spends her free time podcasting about the philosophy and psychology behind pop culture, indulges in theatre acting, and enjoys laid-back weekend picnics as a way to recharge and find inspiration.

Thrilled to lead Dextra’s marketing direction, Katie is committed to innovation, collaboration, and creating campaigns that leave a lasting impact.

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Hazel has been working as an Internal Sales Representative since 2020, bringing with her a strong passion for connecting with clients and providing tailored solutions that drive results. With a focus on building trust and understanding client needs, she is dedicated to delivering meaningful support that contributes to both customer satisfaction and business growth.

Her approach to sales is rooted in relationship-building and strategic communication, enabling her to identify opportunities, resolve challenges, and align client goals with the right offerings. She enjoys the fast-paced nature of sales environments and consistently brings energy, adaptability, and a results-oriented mindset to her work.

Hazel is also deeply committed to continuous learning and self-improvement, always seeking ways to sharpen her skills, stay updated with industry trends, and bring fresh insights to the table. Her drive to grow professionally while helping others succeed makes her a valuable part of any team she joins.

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Shali is an experienced HR Generalist at Dextra, known for her hands-on expertise in end-to-end recruitment, from sourcing and screening to onboarding new hires. She plays a key role in ensuring a smooth and effective hiring process that aligns with both team needs and company culture.

In addition to her recruitment work, Shali also handles HR shared services, where she supports internal teams through efficient systems and responsive service delivery. Her strong background in HR compliance and employee records management ensures that all processes adhere to legal standards and internal policies, contributing to a well-organized and compliant HR infrastructure.

Shali is passionate about streamlining workflows and enhancing the overall employee experience. She’s especially focused on delivering a seamless and engaging Virtual Assistant (VA) journey, ensuring that every step of the HR process is smooth, professional, and supportive.

Her attention to detail, commitment to service excellence, and drive to improve HR systems make her a trusted and valuable member of the Dextra team.

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Edghie is a seasoned HR Generalist and Client Success Manager at Dextra, where she plays a pivotal role in aligning people strategies with overarching business objectives. With a strong focus on bridging the gap between human capital and organizational growth, she brings a unique blend of strategic HR expertise and client-centric leadership to the table.

Before joining Dextra, Edghie honed her skills and built a robust foundation in the BPO industry, where she dedicated herself to enhancing employee experiences and cultivating high-performance workplace cultures. Her past roles include People Partner and People and Culture Officer, where she was deeply involved in key HR functions such as employee engagement, employee relations, organizational development, and change management.

Edghie’s career is marked by her unwavering commitment to creating meaningful employee experiences, driving initiatives that boost morale, and delivering HR solutions that support both individual and company success. Her empathetic leadership style, combined with her strategic mindset, makes her an invaluable partner in any organization’s journey toward sustainable people development and client satisfaction.

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